No - we are Mac-only at this time. … [Read more...]
I would like a refund
Please direct refund requests to: https://fxfactory.com/support/ … [Read more...]
How do I access my plugin after purchasing?
All our products are sold through FxFactory. Once you have purchased through http://fxfactory.com, please login to your FxFactory account to access your plugins. The FxFactory app should open automatically once you restart FCPX or Premiere, you can also find it in your Applications folder and … [Read more...]
Is my computer compatible with your plugins?
We recommend using at least Mac OS 10.12.6 (Sierra) or later. For Final Cut Pro we recommend version 10.3 or later. For Premiere we recommend CC2017 or later. … [Read more...]
How do I get the FxFactory version of Koji Advance? I have purchased it through you in the past.
This new version of Koji Advance is available exclusively through FxFactory. As a Koji Advance customer you can get Koji Advance v1.1 from FxFactory as a free upgrade. To get your free upgrade to Koji Advance v1.1 simply email FxFactory support at https://fxfactory.com/support/ and include your … [Read more...]
